Terms and Conditions

Please read the following terms.

17. TERMINATION OF THESE TERMS AND CLOSURE OF YOUR ACCOUNT

These Terms will automatically expire with respect to the terminated Account if any of the following clauses or another clause in these Terms are followed when closing your Account.

17.1. Our legal Rights

We have the right to close your account at any time by issuing you sixty (60) days' written notice.

As an alternative, if any of the following take effect, we reserve the right to block your Virtual Card, disable your Account (either permanently or for a period of time), and/or terminate your access to and use of any or all of the Services (including any services provided by our group companies).

  • We believe you are using or allowing someone else to use your account for illegal or fraudulent activities;
  • We believe someone is making unauthorized use of your Account;
  • We lack the necessary data, such as current contact and identification details, to manage your Account;
  • Based on our findings, you were ineligible to open your Account;
  • Our ability to work with you is made tougher by your behaviour towards our staff;
  • Any revised versions of these Terms are not acceptable to you;
  • You miss deadlines for making payments on accrued interest, fines, or levies;
  • If you file for bankruptcy, make a voluntary individual agreement, are the subject of a debt relief order or trust deed, or experience any other equivalent situation;
  • You pass away; or
  • We believe you broke these Terms.
17.2. Your right

By getting in touch with us through the PlexPay App or sending an email to help@plexpay.com, you can deactivate your Account at any moment. After seven (7) business days of getting your request to close your account, we'll send you a final closing statement.

17.3. Closing Standards
  • You (or your estate) are in charge of stopping all payments into and out of your Account as well as removing the PlexPay App from your phone in the event that any of the aforementioned occurrences occur.
  • If there are funds left in your account once it is closed, we will either transfer them to another bank account or mail you a check at the address we have on file for you at that time.
  • We reserve the right to keep your Account open if you want to close it but still owe us money while using our standard recovery procedures to do so.
17.4. Continuity clauses
Whatever the reason for any termination of your relationship with us, the following clauses will remain in effect: Intellectual Property, Licenses, Disclaimer of Warranties, Our Liability, Your Liability, Closing Your Account and Termination of These Terms, General, Dispute Resolution, and Applicable Law.

18. Language

English is the default language because these Terms were written in it. If you would like to access these Terms in a different language, please change the language settings on your device (for instance, using the PlexPay App's settings) to the language of your choice. Please do keep in mind that as all languages are not available, the English version of these Terms shall take precedence over any translation in the event of any inconsistencies, inconsistent interpretations, or meanings.